Refund policy — Taal Rooster

Plain language: Cancel within 7 days for a full refund. Monthly plans are non-refundable after that, but you keep access until the end of your billing cycle. Quarterly and annual plans can be cancelled with 20 business days' written notice — we'll refund the unused portion.

1. The 7-Day "Cooling-Off" Period

In accordance with the Electronic Communications and Transactions Act ("ECTA"), you are entitled to cancel your subscription for any reason within 7 days of signing up.

If you cancel within this 7-day window, we will provide a full refund of any fees paid.
Refunds will be processed within 30 days of your request.

2. Monthly Subscriptions

2.1 Non-Refundability

Outside of the initial 7-day cooling-off period, monthly subscriptions are non-refundable.

2.2 Continued Access

You will continue to have access to Taal Rooster until the end of your current billing cycle. No pro-rata refunds are provided for partial months of use.

3. Quarterly and Annual Plans (Fixed-Term)

If you have committed to a long-term plan (Quarterly or Annual), you may cancel at any time by giving us 20 business days' notice in writing, as per the Consumer Protection Act ("CPA").

3.1 Pro-Rata Refund

We will refund the unused portion of your subscription fee, calculated from the end of the 20-business-day notice period.

3.2 Calculation

The refund is calculated based on the remaining full months of your term.

3.3 Reasonable Cancellation Penalty

In accordance with CPA section 14(3)(b), where you cancel a fixed-term plan early and have received a discount for the term commitment (annual or quarterly), we may deduct from your pro-rata refund a reasonable amount reflecting (i) the discount already enjoyed on the months used, and (ii) reasonable administrative costs, not exceeding 15% of the unused portion of the fees paid. This penalty does not apply to cancellations within the 7-day cooling-off period under section 1, to cancellations due to defective service under section 4, or to cancellations triggered by a price change under the Terms of Service.

4. Defective Service & Quality Guarantee

We want Taal Rooster to be a world-class tool for your classroom. Under the CPA, you have a right to a service that is of good quality and free of defects.

If the platform is technically "defective" (for example, critical features such as video assessments are consistently unavailable) and we cannot resolve the issue within a reasonable time, you are entitled to a full or partial refund regardless of your plan type.

5. Fair Use & Anti-Abuse

Our refund and free-trial policies are designed to give genuine users a risk-free way to evaluate Taal Rooster. To protect this for everyone, the following limits apply:

The 7-day cooling-off refund under section 1 applies to each new subscription, provided you are not creating successive accounts in bad faith to obtain repeated refunds. We reserve the right to decline cooling-off refunds where we reasonably believe the Platform has been used in bad faith.
The 14-day free trial is limited to one trial per person, identified by email address, payment card, or school. Creating additional accounts to obtain further trials is not permitted.
We reserve the right to decline a discretionary refund (outside the statutory cooling-off and defective-service rights) where the service has been used in bad faith — for example, where a large volume of assignments have been created, graded, or submissions downloaded shortly before a refund request.
Your statutory rights under the Consumer Protection Act (including defective-service refunds under section 4) and the ECT Act are not affected by these fair-use provisions and remain available regardless of prior history.

These limits are consistent with section 17(5) of the Consumer Protection Act and the good-faith requirements of ECTA.

6. How to Cancel

To initiate a cancellation or request a refund, please email us at support@taalrooster.co.za.

Please include your account details and the reason for cancellation (though reasons are not required for the 7-day cooling-off period).
Your notice period begins on the day we receive your written request.

Contact Information

Business Name: Responsive Design Agency (Pty)

Address: 14 Sweet Home Way, Elfindale, Cape Town, 7945, South Africa

Email: support@taalrooster.co.za

Refund & Cancellation Policy